Refund Policy

Last updated: 2/9/2026

1. Refund Responsibility

Refunds for services purchased on CLOUT are handled directly between the buyer and the seller. CLOUT acts as a platform to facilitate transactions and does not directly provide the services listed by sellers.

2. Platform Fees

CLOUT platform fees are non-refundable. Platform fees are charged at the time of the transaction and cover the cost of providing the CLOUT marketplace, payment processing infrastructure, and seller tools.

3. How to Request a Refund

If you are unsatisfied with a service you purchased:

• Contact the seller directly through their CLOUT profile or email
• Clearly describe the issue and your desired resolution
• Allow the seller a reasonable timeframe to respond (typically 48-72 hours)

4. Chargebacks and Disputes

If you are unable to resolve a dispute directly with the seller, you may file a chargeback with your payment provider (credit card company or bank). Please note:

• Chargebacks should be a last resort after attempting to resolve the issue with the seller
• Filing a chargeback may result in the seller's account being reviewed
• Fraudulent chargebacks may result in the buyer being banned from the platform

5. Seller Obligations

Sellers on CLOUT are expected to:

• Deliver services as described in their listings
• Respond to buyer inquiries in a timely manner
• Process reasonable refund requests fairly

6. Contact

For questions about this refund policy, please contact us at support@cloutpay.app