CLOUT
Help & FAQ
Answers to the most common questions about CLOUT
How do I get paid?
To receive payments, you need to connect your Stripe account. Go to Settings in the app and tap "Connect Stripe." You'll be guided through Stripe's onboarding process where you'll provide your banking details. Once connected, you can start accepting payments immediately.
When does my money arrive?
After a successful payment, funds typically arrive in your bank account within 2-7 business days, depending on your bank and country. Stripe handles the payouts automatically. You can check your payout schedule and status in your Stripe dashboard.
What are the fees?
CLOUT charges 4.9% + $0.30 per transaction. This includes all payment processing fees. There are no monthly fees, no hidden costs, and no other charges. The net amount after the transaction fee is deposited to your bank account every 2 business days.
How do I issue a refund?
Refunds are handled between you and the buyer. If a buyer requests a refund:
- Log in to your Stripe Dashboard
- Find the relevant payment
- Click "Refund" and follow the prompts
Note: CLOUT platform fees are non-refundable. See our
Refund Policy for more details.
How do I handle disputes?
If a buyer files a dispute (chargeback), you'll be notified via email and in the app. To handle disputes:
- Respond promptly with evidence of service delivery
- Provide any communication records with the buyer
- Submit your response through Stripe's dispute management
Maintaining good communication with buyers and delivering quality services is the best way to prevent disputes.
How do I delete my account?
You can delete your account from the Settings page in the CLOUT app. Scroll to the bottom and tap "Delete Account." This will permanently remove your profile, services, and associated data. If you have a connected Stripe account, you'll need to manage that separately through Stripe.